内容简介

本教材紧紧围绕空乘服务工作任务完成的需要来选择和组织课程内容，以培养职业能力为核心，突出工作任务与知识的联系，使学生在了解乘务工作专业知识的背景下，能够熟练掌握并应用英语与客舱乘客友好交流并提供的服务。本教材将理论与实践相结合，更具实操，弥补了市场上没有民航客舱服务英语实训教程这一，解决了英语专业教师讲授乘务英语实操课程的尴尬。民航客舱服务英语实训教程可以和《民航客舱服务英语教程》配套使用。本教材既可作为空中乘务专业学生的课堂教学用书，也可以作为民航企业及各培训机构的空乘人员岗前培训教材，还可作为具有英语基础的旅客的自学用书。

目录

Unit 1 Duties of Cabin Service 1 Guide Reading 2 Teaching Objectives 2 Section One Flight Attendants' Duties 2 Unit 2 Procedures of Cabin Service 11 Guide Reading 12 Teaching Objectives 12 Section One Contents of Cabin Service 12 Section Two Basic Procedures of Cabin Service 17 Unit 3 Skills of Cabin Service 28 Guide Reading 29 Teaching Objectives 29 Section One Skills of Verbal Service 29 Section Two Skills of Nonverbal Service 36 Section Three Skills of Serving Spe Passengers 65 Unit 4 Cabin Emergency Disposal 69 Guide Reading 70 Teaching Objectives 70 Section One Fire Disposal 70 Section Two Anti-hija Disposal 76 Section Three Disposal of Cabin Decompression 78 Section Four Disposal of Dangerous Goods 80 Section Five Emergency Landing/Ditching and Evacuation 86 Section Six Survival Skills 95 Section Seven First aid on board 100 Unit 5 Useful expressions of Cabin Service 123 Guide Reading 124 Teaching Objectives 124 Section One Before Take-off 124 Section Two Mid-flight 126 Section Three Pre-arrival and Post-arrival 131 Unit 6 Flight Announcement 134 Guide Reading 135 Teaching Objectives 135 Section One Announcement Before T off 135 Section Two Announcement during the Flight 136 Section Three Announcement before Landing and after Landing 138 Section Four Emergency Announcement 139 Unit 7 Simulation Practice of Cabin Service 141 Guide Reading 142 Teaching Objectives 142 Section One The Charts of Flight Attendants' duties 142 Section Two The Procedures of Simulation Training 145 References 155 Appendix Airline Logos 156